Return to Help Index

Service Repair and Guardsman Leather Protection Plan

  We want you to be happy with the product we ship/deliver to your home.That's why we offer the nationwide Guardsman Leather Protection Plan below:

Furniture Repair Services Beyond Expectation

An important part of our business structure is offering this plan by Guardsman Furniture Pro. They are a North American franchise organization that specializes in on-site repair and refinishing of residential and commercial furniture. Our Guardsman Furniture Professionals are trained exclusively by Guardsman's furniture care and repair experts and can repair most types of common damages.

Guardsman Leather Protection Plan Pricing:

Sofa Groups (up to 3 pieces) $199

Our In-Home Repair Service Technicians are a network of trained repair professionals that can service almost every need of your new leather sofa. Here are just a few of many problems a Guardsman Furniture Pro is trained to service:
  • Juice or Wine Spills
  • Ink, Crayon or Marker Stains
  • Food Stains
  • Butter, Grease or Oil Stains
  • Cigarette Burns
  • Cuts, Tears or Rips
With an investment such as leather furniture, you should expect to enjoy it for a lifetime. So if a mishap occurs, and you have a Guardsman Plan, call them within 5 days of the mishap and your worries are over!

Requesting Service

In order to initiate a Request for Service on your Guardsman Furniture Protection Plan, follow the link below to have a Service Request Form emailed to you. Please note you will need the following information ready before you can proceed:

In order to log in, Guardsman requires the information that you provided to the Furniture Retailer at the time of purchase:
* Last Name
* Phone Number
* Zip Code

Once you are logged in, you will be asked to verify the following information:
* Retailer Name
* Sale or Delivery Date of Furniture
* Type of Protection Plan Purchased

Next you will need to provide a valid email address so the Service Request Form and your unique Service Request Number can be emailed to you. Once you receive the form, print it, and answer all of the questions completely. Follow the directions on the Service Request Form to submit the information to Guardsman making sure you include all supporting documentation requested before mailing.

Have all the necessary information?

Click here to log into Guardsman and get started

Checking on the Status of Your Request

If you'd like to get an update on your request, you'll need to have the following information available:
*Service Request ID
*Zip Code

Ready to proceed?

Click here to get your update

Return Policy
If you are not 100% pleased with your new leather furniture, our goal is to correct the situation as quickly as possible. Merchandise reselection or refund is available if the furniture has been returned in its original condition within seven (7) days of delivery or pick up. There is a 10% fee for all returned stock items and a 30% fee for any special order items. Original delivery and pick up fees are non-refundable. A full refund will be issued on an undelivered order canceled within three (3) days of the sale date. If the order is canceled after three (3) days and the delivery has NOT yet taken place, a cancellation fee of 10% for stock items and 30% for special orders will apply, and the remaining balance will be refunded. (Floor samples and clearance items are excluded.) Refunds will be issued by the same method as the purchase was made (i.e. by check or credit card). Checks are mailed after a 10-day waiting period and all cash deposits will be refunded via check. Please call our Customer Service department to initiate a return so we can service your needs right away. Thank You. Phone: 512.419.0002 Email:

Low Price Guarantee

  It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Give us a comparable written quote from a competitor and sit back and smile as we beat it!
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.