Shipping Delivery



Town and Country Delivery and Shipping
LOCAL TEXAS DELIVERY & NATIONWIDE SHIPPING INFORMATION
We provide FREE nationwide shipping.* Add White Glove in-home delivery and assembly of our furniture
and removal of all packaging materials for just $149.

Policy & Associated Fees for Pickup and Delivery within Central Texas
An approximate delivery time is available through our delivery department. (A time window is approximate due to road conditions and unexpected delays beyond our control.) If a delivery date is not set up at the time of sale, you will be contacted when your furniture is available, and a delivery date will then be confirmed.
All merchandise must be paid prior to delivery or, if you are in the local Austin area, customers can give Mike Martinez (our delivery manager) a check, cash or money order upon delivery.
As professionals, we do our very best to take every care possible when delivering furniture to your home. For the safety of our delivery personnel and your furniture, we ask that you ensure that all walkways and entrance ways to your home are clear prior to delivery.

Picking Up Your Furniture
If you choose to do so, you may pick up your furniture in lieu of delivery during normal business hours, Monday through Friday. If your pick-up date is not set at the time of sale, you will be contacted when your furniture is ready, at which time you can confirm a time when you'd like to retrieve your furniture. If you are inquiring on the date and time your furniture will be ready for pickup, please understand we will only be able to give you an approximate time and date. Due to unforeseen road conditions and /or unexpected delays beyond our control, a time window is likely to be given. As a result, all customer pickups require an appointment in order to help ensure the highest service to you, our valued customers.

We ask that you give us one (1) day notice to ready your purchase for pickup. In order to schedule an appointment, please contact our customer service department. We will gladly have your merchandise ready for the scheduled pick-up. Please come prepared with the materials needed to load your purchase safely in your vehicle. Bring blankets and rope as we do not supply either of those items. Our service department will assist you in loading your purchase; however we are not permitted to tie down your goods. If, at your request, we assist in the loading of your merchandise, we cannot be held liable for any damage to your vehicle incurred in the loading of your merchandise. Damage incurred by customer's own transportation is not warranted.

Ordering Process Merchandise not in stock for immediate delivery will be ordered from the manufacturer with a tentative delivery date which represents the past history of delivery from that vendor. Changes in delivery dates will be subject to availability of stock and scheduling restrictions. Arrival dates are agreed to in good faith; however, they are subject to availability from the manufacturer. In the case of a delay, we will do our best to keep you informed of your status.

Special Orders Special Orders are available for most product lines. Please be aware that all special orders require a down payment of 50% and may not be canceled after being placed with the factory. Please ensure that your order is correct and represents your selections. Payment Options For credit payment options, we accept VISA, MasterCard, Discover, and American Express.


 *DELIVERY IS ALWAYS FREE TO A LOCAL WAREHOUSE HUB WITHIN THE CONTINENTAL UNITED STATES
WHAT TO EXPECT WHEN YOUR FURNITURE IS SHIPPED & DELIVERED NATIONWIDE
YOUR LEATHER FURNITURE WILL BE PROFESSIONALLY TRANSPORTED TO A LOCAL DELIVERY AGENT VIA A LINE-HAUL CARRIER.
  1. THE LOCAL DELIVERY AGENT WILL CALL YOU TO SCHEDULE A DELIVERY APPOINTMENT: YOU MAY ALSO CONTACT TOM ETZ OR ERIC SALEM DURING REGULAR BUSINESS HOURS FOR ESTIMATED DELIVERY SCHEDULE (512)350-2350 DELIVERIES ARE MADE BETWEEN THE HOURS OF 8 AM TO 5 PM, MONDAY THROUGH FRIDAY AND WILL BE SCHEDULED WITHIN A 4 HOUR WINDOW.
  2. UPON DELIVERY PLEASE THOROUGHLY INSPECT YOUR ITEM(S). YOU WILL BE REQUIRED TO SIGN A PROOF OF DELIVERY RECEIPT, DURING WHICH TIME WE ASK THAT YOU NOTE ANY DAMAGES YOU MAY SEE TO YOUR FURNITURE. WE ALSO ASK THAT YOU CALL THE STORE (512.419.0002) RIGHT AWAY SHOULD YOU ENCOUNTER ANY PROBLEMS WITH THE FURNITURE UPON RECEIPT. IF YOU FEEL THE NEED TO REFUSE A DELIVERY DUE TO DAMAGED GOODS, PLEASE BE SURE TO NOTE THE REASON FOR YOUR REFUSAL DIRECTLY ON THE RECEIPT AND THE ASSOCIATED DAMAGES YOU HAVE OBSERVED.
  3. IF YOUR FURNITURE HAS BEEN SUCCESSFULLY INSTALLED IN YOUR HOME OR OFFICE, PLEASE BE SURE TO RE-INSPECT THE MERCHANDISE ONE MORE TIME PRIOR TO THE DELIVERY AGENT'S DEPARTURE. SHOULD YOU SEE ANY BLEMISHES WITH YOUR FURNITURE THAT WEREN'T THERE UPON ARRIVAL, PLEASE LIST THOSE DETAILS ON THE DELIVERY RECEIPT AND GIVE US A CALL RIGHT AWAY (512.419.0002). THE DELIVERY COMPANY WILL EXERCISE DUE CARE AT ALL TIMES WHILE ON YOUR PROPERTY, MAKING SURE NOT TO LEAVE ANY DEBRIS OR PACKAGING MATERIALS BEHIND.
ADDITIONAL NOTES
  • WHITE GLOVE DELIVERY SERVICE IS AVAILABLE FOR $149 IN MOST AREAS WITHIN THE CONTINENTAL US. ADDITIONAL DELIVERY FEES ARE REQUIRED IF YOU ARE LOCATED OUTSIDE OF A REGULAR DELIVERY SERVICE AREA. DELIVERY IS NOT AVAILABLE TO ALASKA OR HAWAII. IF YOU ARE LOCATED OUTSIDE OF THE REGULAR DELIVERY SERVICE AREA YOU WILL BE NOTIFIED BY EMAIL OF ADDITIONAL DELIVERY CHARGES BEFORE YOUR ORDER IS SHIPPED.
  • EXTRAORDINARY DELIVERY CONDITIONS MAY REQUIRE AN ADDITIONAL FEE TO BE PAID.
  • CENTRAL TEXAS RESIDENTS WILL INCUR A LOCAL DELIVERY CHARGE OF $149 FOR OUR CENTRAL TEXAS CUSTOMERS WE TAKE ADDITIONAL CARE TO PERSONALLY DELIVER YOUR FURNITURE TO YOU USING OUR VERY OWN HIGHLY TRAINED, PROFESSIONAL DELIVERY TEAM IN OUR TOWN & COUNTRY LEATHER TRUCK. DELIVERIES ARE MADE ON A DAILY BASIS.
  • OUR DELIVERY STAFF HAS THE AUTHORITY AND OBLIGATION TO POSTPONE DELIVERY IF THEY DEEM A CONDITION TO BE UNSAFE. UNFORTUNATELY, MANY HOME DESIGNS DO NOT TAKE INTO ACCOUNT THE DIFFICULTY OF FURNITURE DELIVERY. ON THE RARE OCCASION WHEN A PIECE OF FURNITURE IS TOO LARGE TO FIT COMFORTABLY INTO YOUR HOME OR OFFICE, THE DELIVERY DEPARTMENT MAY ASK YOU SIGN A WAIVER ALLOWING US TO ATTEMPT THE DELIVERY ANYWAY. WITH THAT UNDERSTANDING, WE CANNOT BE HELD RESPONSIBLE OR LIABLE FOR ANY DAMAGES RESULTING FROM DELIVERIES MADE TO LOCATIONS THAT ARE NOT EQUIPPED TO ACCEPT SUCH ITEMS. THIS INCLUDES NARROW DOORWAYS, HALLWAYS AND ENTRYWAYS. WE TRUST YOU WILL UNDERSTAND AND APPRECIATE THESE CONDITIONS.
In addition, we offer a 90-day layaway plan. Credit terms are also available.
Please contact our customer service department at 512.419.0002 for details.