FAQs



Do I have to pay sales tax?
You only have to pay sales tax 8.25% if you are located in the same state as our store and warehouse, Texas.

What are my payment choices?
During the checkout process you may choose any of our current payment options including Visa, Mastercard, & Discover, electronic check or check by mail then continue to place your order. Please note that we will not ship your order until we receive payment from you.

How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your card will be charged at time of purchase. If the item is in stock, we will ship within 2 business days. If you ordered a non-stocking furniture item, your piece will be built especially for you! This is considered a special order, so your card will also be charged at the time of purchase. We will notify you with complete shipping details once the manufacturer confirms the order. If they cannot produce the item as requested, we will happily refund your card or help you with a different selection.