Return Policy
Refunds:
Please contact customer service for more information on returning an item. If you are not 100% please with your new leather furniture we will attempt to correct the situation by possibly allowing you to reselect if the driver has not left the place of delivery yet. Not applicable for special orders.
A full refund will be issued on an undelivered order canceled within three (3) days of the sale date. After three (3) days, but before delivery, a cancellation fee of 10% for stock items and 30% for special orders will apply. The balance will be refunded. Floor samples and clearance items are excluded.
Refunds will be issued by the same method as the purchase was made, i.e. by check or credit card. Checks are mailed after a 10 day waiting period. Cash deposits will be refunded by check.
Merchandise reselection or refund is available if it is returned in the original condition within 7 days of delivery or pick up. There is a 10% fee for all returned stock items and a 30% fee for any special order items. Original delivery and pick up fees are not refundable.
ees@townandcountryleather.com
512 419-0002
Thank you.
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