An approximate delivery time is available through our delivery department. (A time window is approximate due to road conditions and unexpected delays beyond our control.) If a delivery date is not set up at the time of sale, you will be contacted when your furniture is available, and a delivery date will then be confirmed.
All merchandise must be paid prior to delivery or, if you are in the local Austin area, customers can give Mike Martinez (our delivery manager) a check, cash or money order upon delivery.
As professionals, we do our very best to take every care possible when delivering furniture to your home. For the safety of our delivery personnel and your furniture, we ask that you ensure that all walkways and entrance ways to your home are clear prior to delivery.
Picking Up Your Furniture
If you choose to do so, you may pick up your furniture in lieu of delivery during normal business hours, Monday through Friday..If your pick-up date is not set at the time of sale, you will be contacted when your furniture is ready, at which time you can confirm a time when you'd like to retrieve your furniture. If you are inquiring on the date and time your furniture will be ready for pickup, please understand we will only be able to give you an approximate time and date. Due to unforeseen road conditions and /or unexpected delays beyond our control, a time window is likely to be given. As a result, all customer pickups require an appointment in order to help ensure the highest service to you, our valued customers.
We ask that you give us one (1) days notice to ready your purchase for pickup. In order to schedule an appointment, please contact our customer service department. We will gladly have your merchandise ready for the scheduled pick-up. Please come prepared with the materials needed to load your purchase safely in your vehicle. Bring blankets and rope as we do not supply either of those items. Our service department will assist you in loading your purchase; however we are not permitted to tie down your goods. If, at your request, we assist in the loading of your merchandise, we can not be held liable for any damage to your vehicle incurred in the loading of your merchandise. Damage incurred by customer's own transportation is not warranted.
Ordering Process Merchandise not in stock for immediate delivery will be ordered from the manufacturer with a tentative delivery date which represents the past history of delivery from that vendor. Changes in delivery dates will be subject to availability of stock and scheduling restrictions. Arrival dates are agreed to in good faith; however, they are subject to availability from the manufacturer. In the case of a delay, we will do our best to keep you informed of your status.
Special Orders Special Orders are available for most product lines. Please be aware that all special orders require a down payment of 50% and may not be canceled after being placed with the factory. Please ensure that your order is correct and represents your selections. Payment Options For credit payment options, we accept VISA, MasterCard, Discover, and American Express.
In addition, we offer a 90-day layaway plan. Credit terms are also available.
Please contact our customer service department at 512.419.0002 for details.